Terms & Conditions
1. Introduction
Welcome to FatafatService.
FatafatService is a technology platform owned and operated by Fatafat Service by LifeMine Technologies LLP, enabling users to discover, connect with, and transact with independent service providers ("Vendors") and their associated field Technicians.
By accessing or using the platform — including the website, mobile applications (Customer App, Vendor App, or Technician App), communication channels, or related tools — you agree to be bound by these Terms & Conditions.
These Terms & Conditions are the master platform terms. App-specific terms for the Customer App, Vendor App, and Technician App, as well as the Privacy Policy and Refund & Cancellation Policy, supplement these terms and should be read together with them.
2. Platform Nature
Fatafat Service by LifeMine Technologies LLP is a technology platform and not the direct provider of services listed by Vendors.
- FatafatService does not employ Vendors or Technicians unless expressly stated otherwise.
- Vendors operate as independent businesses or service professionals.
- Technicians are field professionals operating under a Vendor's account and supervision on the platform.
- FatafatService facilitates discovery, communication, booking flow, job management, and supporting tools.
3. User Eligibility
By using the platform, you represent and warrant that:
- You are at least 18 years of age and legally capable of entering into binding arrangements under applicable Indian law.
- The information you submit is accurate, complete, and current.
- You will use the platform only for lawful purposes and in compliance with applicable law.
4. Services Offered
4.1 For Customers
- Discover vendors and service providers across 150+ home service categories.
- Raise a direct service request to a specific Vendor, or submit a quote request to multiple Vendors simultaneously.
- Manage service history, appliance inventory, and home information through the HomeZ360 module.
- Communicate through supported platform channels.
- Make payments where platform payment flows are enabled.
4.2 For Vendors
- Create and manage business profiles and service listings.
- Receive direct service requests or respond to customer quote requests.
- Use VendorOS tools for operations, technician management, workflow, and business management.
- Participate in platform growth, promotion, and discovery features.
4.3 For Technicians
- Access and execute job assignments delegated by their associated Vendor.
- Update real-time job status and manage field operations through the Technician app.
- Technicians are onboarded exclusively by Vendors and do not register independently on the platform.
5. User Responsibilities
5.1 Customers
- Provide accurate service request details and contact information.
- Be available at the agreed address or time for the requested service.
- Pay agreed service charges and platform fees, where applicable.
- Treat Vendors and Technicians respectfully and use the platform in good faith.
- Share the job-completion OTP only upon satisfactory delivery of the service. The OTP constitutes formal confirmation that the service has been completed. Customers must not share the OTP before service delivery is complete.
5.2 Vendors
- Provide accurate business, profile, pricing, and service information.
- Deliver services as represented and in accordance with applicable law.
- Maintain professional conduct and service quality across all jobs.
- Ensure all Technicians added to the platform are appropriately vetted, trained, and authorised to perform assigned services.
- Not solicit Customers to transact off-platform or encourage bypassing the platform booking flow.
- Use platform data only as permitted. Vendors may not export customer data through the platform.
5.3 Technicians
- Perform field work as assigned by the associated Vendor.
- Update job status accurately and in real time through the Technician app.
- Conduct themselves professionally and in compliance with Vendor and FatafatService standards.
- Not collect payments, solicit Customers, or accept jobs outside the platform assignment flow.
6. Booking, Quote Requests & Service Agreement
Any service engagement initiated through the platform is a contract between the Customer and the Vendor. FatafatService is not a party to the service contract unless explicitly stated otherwise. Service pricing, scope, execution, and final outcome are determined by the Vendor and the Customer. FatafatService may provide workflow support, communication tools, and records to facilitate the interaction.
6.1 Direct Service Requests
A Customer may raise a direct service request to a specific Vendor. The Vendor's submission of a price quote, and the Customer's acceptance of that quote, together constitute a binding service arrangement between the Customer and the Vendor. FatafatService facilitates but is not a party to this arrangement.
6.2 Quote Requests — Multi-Vendor Flow
A Customer may submit a quote request to multiple Vendors simultaneously. The following terms govern this flow:
- Each Vendor may independently submit a quote in response to the Customer's request.
- A quote submitted by a Vendor is an offer. It does not create a binding obligation until the Customer selects and accepts that specific Vendor's quote.
- Upon the Customer accepting a Vendor's quote, a binding service arrangement is formed between that Customer and that Vendor. All other Vendor quotes for the same request lapse automatically.
- Vendors whose quotes were not accepted carry no further obligation arising from the quote request.
- FatafatService does not guarantee that any quote request will result in a booking, nor does it determine which Vendor is selected.
6.3 OTP-Based Job Closure
Job completion on the platform is governed by a one-time password (OTP) verification mechanism. The OTP is the platform's official record of service delivery confirmation.
- Upon a Vendor or Technician marking a job as done, the platform issues a unique OTP to the registered Customer.
- The Customer must share this OTP with the attending Vendor or Technician only upon satisfactory completion of the service.
- Successful OTP entry constitutes the Customer's formal acknowledgment that the service has been delivered to their satisfaction.
- Payment closure and final job status are triggered upon successful OTP verification. Jobs cannot be closed without OTP confirmation except by platform intervention under the dispute resolution process.
- Customers must not share the OTP before service is completed. Premature sharing constitutes a waiver of completion-related claims for that job.
- If a Customer withholds the OTP following completed service without reasonable cause, the Vendor may escalate through the platform's dispute resolution process. FatafatService may review evidence and close the job in the Vendor's favour where the record supports it.
- FatafatService is not liable for payment disputes arising from jobs closed outside the OTP process, or where either party bypassed the platform's job closure flow.
The OTP is the definitive completion record on this platform. Verbal or off-platform confirmations are not substitutes and carry no platform standing.
7. Payments
Payments on or around the platform may occur in multiple ways:
- Direct payment from Customer to Vendor upon job completion.
- Advance or booking payment collected through the platform, where enabled.
- Vendor payments for subscription, leads, or promotional services.
FatafatService uses Cashfree as its primary payment service provider for platform-facilitated transactions, including Vendor subscription flows processed via web-based payment channels. The platform does not store card numbers, CVVs, or expiry details. FatafatService is not responsible for payment disputes involving direct off-platform payments between users.
8. Cancellation & Refunds
Cancellations and refunds are governed by the FatafatService Refund & Cancellation Policy, which should be read alongside these Terms. That policy covers customer cancellations, Vendor no-shows, platform-initiated cancellations, refund eligibility, non-refundable cases, and processing timelines.
9. Service Quality & Disputes
- FatafatService does not guarantee service quality, service suitability, or service outcomes.
- Disputes concerning execution, quality, delay, damage, or customer satisfaction are primarily between the Customer and the Vendor.
- FatafatService may facilitate communication, collect evidence, moderate the platform, or restrict platform access in appropriate cases.
10. VendorOS Usage
Vendors using VendorOS agree that:
- VendorOS is a software and workflow enablement layer made available by the platform.
- Specific subscriptions, usage fees, lead fees, or feature restrictions may apply.
- VendorOS tools are provided on an as-available basis, subject to maintenance, updates, and operational constraints.
- FatafatService does not guarantee any minimum business outcome, lead conversion rate, or revenue result from VendorOS use.
11. Platform Fees
Fatafat Service by LifeMine Technologies LLP may charge one or more of the following:
- Subscription fees
- Lead purchase fees
- Platform fees or convenience fees
- Advertising, promotion, or premium listing fees
Unless expressly stated otherwise, such fees are non-refundable.
12. Limitation of Liability
To the maximum extent permitted by law, Fatafat Service by LifeMine Technologies LLP, its affiliates, officers, employees, and agents shall not be liable for:
- Service quality issues or unsatisfactory outcomes
- Acts, omissions, or misconduct of vendors or customers
- Business interruption, revenue loss, data loss, or indirect damages
- Delays, failures, or disputes arising from third-party systems or providers
Where liability cannot be excluded, the maximum liability of FatafatService shall be limited to the platform fee actually collected by it in relation to the specific transaction giving rise to the claim.
13. Account Suspension
Fatafat Service by LifeMine Technologies LLP may suspend, restrict, or terminate a user account or access to the platform for reasons including:
- Fraud, abuse, or suspected misuse
- Violation of these Terms or platform policies
- Repeated cancellations, disputes, or unsafe conduct
- Legal or regulatory requirements
14. Intellectual Property
All rights, title, and interest in the platform, software, design, branding, content, features, datasets, and underlying technology belong to Fatafat Service by LifeMine Technologies LLP or their licensors, except where third-party rights apply.
You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial use only. You may not reproduce, redistribute, modify, or create derivative works from any platform content without explicit written permission.
Third-party brand names, logos, and product images displayed on the platform remain the property of their respective owners.
15. Data & Privacy
Use of the platform is governed by the FatafatService Privacy Policy, which should be read alongside these Terms. By using the platform, you acknowledge that your information may be collected, used, processed, and retained as described there — including account, service, vendor, geolocation, and transaction-related data across all platform modules.
FatafatService is committed to compliance with applicable Indian data protection legislation, including the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Information Technology Act, 2000, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. To the extent required under the DPDP Act, FatafatService acts as a Data Fiduciary and shall honour data principal rights including the right to access, correct, and seek erasure of personal data, subject to applicable legal obligations and exemptions.
Consent provided for data processing may be withdrawn at any time by contacting support@fatafatservice.com or through in-app settings where available. Withdrawal of consent may affect the availability of certain platform features that depend on the consented data.
16. Third-Party Tools
FatafatService may rely on third-party tools and providers for infrastructure, communications, analytics, mapping, payments, identity, or related functions — including Cashfree, Google Analytics, and cloud or CDN infrastructure.
FatafatService is not responsible for failures, delays, or outages attributable to such third-party systems.
17. Indemnity
You agree to defend, indemnify, and hold harmless Fatafat Service by LifeMine Technologies LLP, its affiliates, officers, employees, and agents from and against claims, liabilities, damages, losses, and expenses arising out of:
- Your misuse of the platform
- Your breach of these Terms or other policies
- Your violation of applicable law or third-party rights
- Disputes arising from your interactions with other users or vendors
18. Termination
You may discontinue use of the platform at any time. Fatafat Service by LifeMine Technologies LLP may terminate or restrict access at any time where necessary to protect the platform, users, or legal compliance interests.
19. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India. Subject to applicable law, courts located in Hyderabad, Telangana shall have jurisdiction over disputes arising from or relating to these Terms.
20. Grievance Officer
In accordance with the Information Technology Act, 2000 (as amended), the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, FatafatService has designated a Grievance Officer to address user complaints regarding the platform, its services, data handling, or content.
Contact the Grievance Officer
Name
Grievance Officer, FatafatService
Organisation
Fatafat Service by LifeMine Technologies LLP
Address
Hyderabad, Telangana, India
Website
www.fatafatservice.com
Complaints Process
Complaints must be submitted in writing to the email above, clearly stating the nature of the grievance and including relevant details such as account information, transaction reference, and supporting evidence where applicable.
Resolution Timeline
The Grievance Officer shall acknowledge receipt within 1-3 business days and shall endeavour to resolve the complaint within 15 business days. For matters relating to personal data under the DPDP Act, resolution timelines may extend as permitted under applicable law.
Data Protection Board of India
Users with unresolved data-related complaints may, once constituted, approach the Data Protection Board of India under the provisions of the DPDP Act 2023.
21. Updates to Terms
Fatafat Service by LifeMine Technologies LLP may revise these Terms from time to time. The updated version becomes effective when published on the platform, unless stated otherwise. Continued use of the platform after publication constitutes acceptance of the revised Terms.
22. Contact
For legal or platform-related questions regarding these Terms, you may contact:
Fatafat Service by LifeMine Technologies LLP
Support: support@fatafatservice.com
Legal / Governance: GC@fatafatservice.com
Website: www.fatafatservice.com
Also refer to our Privacy Policy and Refund & Cancellation Policy for further details.