Refund & Cancellation Policy
This policy outlines how you can cancel an order or request a refund for a product or service purchased through the Fatafat Service by LifeMine Technologies LLP platform. Please read the following terms carefully before initiating any cancellation or refund request.
1. Cancellation Window
Cancellations will only be considered if the request is made within 1 day of placing the order. However, cancellation requests may not be entertained if the orders have already been communicated to the respective sellers / merchants listed on the Platform and they have initiated the shipping process, or if the product is already out for delivery.
Note: In the event that a cancellation cannot be processed after dispatch, you may choose to reject the product at the doorstep. Our team will initiate the refund upon confirmation of rejection.
2. Perishable Items
Fatafat Service by LifeMine Technologies LLP does not accept cancellation requests for perishable items such as flowers, eatables, or similar time-sensitive products.
However, a refund or replacement may be issued if the customer can clearly establish that the quality of the product delivered was not satisfactory or did not meet the described standards at the time of purchase.
3. Damaged or Defective Items
In case of receipt of a damaged or defective item, please report the issue to our customer service team within 1 day of receipt of the product.
The request will be reviewed and processed once the respective seller or merchant listed on the Platform has inspected and confirmed the defect at their end.
If the product received does not match the description or images shown on the Platform, you must notify our customer service team within 1 day of receiving the product. Our team will review your complaint and take an appropriate decision based on the available evidence.
4. Warranty-Based Products
For complaints regarding products that come with a manufacturer warranty, customers are advised to contact the manufacturer directly. Fatafat Service by LifeMine Technologies LLP acts as a platform connector and may not be the primary point of resolution for warranty claims.
5. Refund Processing
In the event of a refund approved by LifeMine Technologies LLP, the refund will be processed and credited back to you within 3 business days from the date of approval.
Refunds will be processed to the original payment method used at the time of purchase. Processing timelines may vary depending on your bank or payment provider.
For any questions or concerns regarding this policy, please reach out to our support team through the contact channels available on the Platform.
This policy is governed by LifeMine Technologies LLP and is subject to change without prior notice. Continued use of the Platform constitutes acceptance of the latest version of this policy.
Also refer to our Privacy Policy and Terms & Conditions for further details.